FAQ
Q: Can I specify a delivery time?
A: No. Unfortunately, we cannot guarentee specific delivery times. We do however try to schedule delivery so that the recipient will be on location when our delivery team arrive. This is usually done for deliveries at work premises. Please know that our general policy is that deliveries will be done between 9am and 6pm on the date specified.
A: Please ensure someone will be home on the day you request for delivery. In the event the recipient is not available to take the delivery the florist may either leave the package at the door, leave a delivery notice for the recipient to arrange a convenient time of delivery or hold the order for a future attempt at re-delivery.
Q: Can you deliver flowers to other provinces in Zambia?
A: No, we currently only deliver to areas within Lusaka.
Delivery Information:
To ensure that the flowers are delivered on the desired day, please place your order early to allow for your payments to clear as all orders are fulfilled only after payment is received. Next day delivery is available for all orders if placed before 2PM US eastern time as long as payments are received. Saturday delivery is available for Lusaka orders. No deliveries during public holidays and Sundays.
Flower Availability:
We will take the utmost care to insure that your order is processed according to your specifications. Due to seasonal changes and availability, we may on occasion need to replace a type of flower with an equivalent size, shape and color tone due to availability during a particular season.
Your Note To Recipient:
Please Include your custom message to the recipient in the special Instructions section when entering the shipping address at checkout. Every order comes with a free floral note card for your custom message.
